Substitution
Policy:
Fresh Flowers
JP&M & Daydreamers Florist are committed to delivering
your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and
regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every
effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and
color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an
order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream
roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted
for white orchids and visa versa.
Balloons
Some hospitals do not allow latex balloons with an arrangement. Mylar
balloons may need to be substituted for latex balloons on some orders.
Plants
For green and
blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we
will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be
as close as possible.
Gift Baskets
Substitutions within a basket may be made with items of greater
or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and
anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers
you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided
us.
